Elex Helpdesk Customer Support Ticket System - Security Vulnerability (CVE-2026-119077)
CVE-2026-119077
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to PHP Object Injection in all versions up to, and including, 3.3.9 via the 'form (specifically the attacker-controlled ticket_label field inside the url-encoded form string)' parameter parameter. This is due to missing server-side authentication and the absence of a class allowlist on deserialization, with the only guard being a nonce publicly emitted on any page carrying the [wsdesk_support] shortcode. This makes it possible for unauthenticated attackers to execute code on the server. A successful exploit requires a single anonymous GET to any public page carrying the [wsdesk_support] shortcode to harvest the publicly emitted wsdesk_nonce value, after which a single unauthenticated POST completes the attack.
CVE-2026-119077
CRITICAL
CVSS 9.8
Published 2026-11-13
Updated 2026-11-13
AI Risk Critical (100/100)
Active Exploit: No strong signal
Published Exploit: No public exploit references
Priority: P1 Immediate
Severity Band
CRITICAL
CVSS Vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Affected Components
2
Reference Links
9
AI Risk Engine
Critical (100/100)
Exploitability
Very High
Active Exploitation
No strong signal
Published Exploit Status
No public exploit references
AI Context
Machine-generated threat intelligence
AI
Updated 8 hours ago
AI enriched 8 hours ago (2026-11-13 18:50 UTC)
Technical Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to PHP Object Injection in all versions up to, and including, 3.3.9 via the 'form (specifically the attacker-controlled ticket_label field inside the url-encoded form string)' parameter parameter. This is due to missing server-side authentication and the absence of a class allowlist on deserialization, with the only guard being a nonce publicly emitted on any page carrying the [wsdesk_support] shortcode. This makes it possible for unauthenticated attackers to…
Potential Impact
Severity is CRITICAL (CVSS 9.8). Depending on deployment context, affected components may be exposed to unauthorized actions or data integrity risk.
Exploitability Assessment
Exploitability is assessed as Very High based on remote code execution potential, low-bar exploit prerequisites.
Primary risk drivers: remote code execution potential, low-bar exploit prerequisites
Mitigation Recommendations
Validate affected product versions, prioritize patching, and monitor references for vendor remediation guidance. If immediate patching is not possible, apply compensating controls and limit exposure of vulnerable surfaces.
Detection & Monitoring
Track authentication anomalies, unexpected file writes, and suspicious plugin API activity around affected components.
Business Impact Lens
AI risk score 100/100 (Critical, Very High) with priority P1 Immediate. Prioritize remediation where affected components process customer data, admin sessions, or Internet-exposed workflows.
