Elex Helpdesk Customer Support Ticket System - Security Vulnerability (CVE-2026-114630)
CVE-2026-114630
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.
CVE-2026-114630
CRITICAL
CVSS 9.1
Published 2026-11-06
Updated 2026-11-06
AI Risk Critical (99/100)
Active Exploit: No strong signal
Published Exploit: No public exploit references
Priority: P1 Immediate
Severity Band
CRITICAL
CVSS Vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H
Affected Components
2
Reference Links
7
AI Risk Engine
Critical (99/100)
Exploitability
Very High
Active Exploitation
No strong signal
Published Exploit Status
No public exploit references
AI Context
Machine-generated threat intelligence
AI
Updated 4 days ago
AI enriched 4 days ago (2026-11-08 18:49 UTC)
Technical Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an…
Potential Impact
Severity is CRITICAL (CVSS 9.1). Depending on deployment context, affected components may be exposed to unauthorized actions or data integrity risk.
Exploitability Assessment
Exploitability is assessed as Very High based on remote code execution potential, low-bar exploit prerequisites.
Primary risk drivers: remote code execution potential, low-bar exploit prerequisites
Mitigation Recommendations
Validate affected product versions, prioritize patching, and monitor references for vendor remediation guidance. If immediate patching is not possible, apply compensating controls and limit exposure of vulnerable surfaces.
Detection & Monitoring
Track authentication anomalies, unexpected file writes, and suspicious plugin API activity around affected components.
Business Impact Lens
AI risk score 99/100 (Critical, Very High) with priority P1 Immediate. Prioritize remediation where affected components process customer data, admin sessions, or Internet-exposed workflows.
