JS Help Desk - Security Vulnerability (CVE-2026-104739)
CVE-2026-104739
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the support_custom_img configuration field, then triggers deletion by uploading a new support custom image, at which point setSupportCustomImage() resolves and deletes the attacker-controlled path.
CVE-2026-104739
MEDIUM
CVSS 4.9
Published 2026-10-30
Updated 2026-10-30
AI Risk Moderate (51/100)
Active Exploit: No strong signal
Published Exploit: No public exploit references
Priority: P4 Planned
Severity Band
MEDIUM
CVSS Vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
Affected Components
2
Reference Links
5
AI Risk Engine
Moderate (51/100)
Exploitability
High
Active Exploitation
No strong signal
Published Exploit Status
No public exploit references
AI Context
Machine-generated threat intelligence
AI
Updated 4 days ago
AI enriched 4 days ago (2026-11-08 01:52 UTC)
Technical Summary
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator…
Potential Impact
Severity is MEDIUM (CVSS 4.9). Depending on deployment context, affected components may be exposed to unauthorized actions or data integrity risk.
Exploitability Assessment
Exploitability is assessed as High based on remote code execution potential.
Primary risk drivers: remote code execution potential
Mitigation Recommendations
Validate affected product versions, prioritize patching, and monitor references for vendor remediation guidance. If immediate patching is not possible, apply compensating controls and limit exposure of vulnerable surfaces.
Detection & Monitoring
Track authentication anomalies, unexpected file writes, and suspicious plugin API activity around affected components.
Business Impact Lens
AI risk score 51/100 (Moderate, High) with priority P4 Planned. Prioritize remediation where affected components process customer data, admin sessions, or Internet-exposed workflows.
