AI enriched 7 days ago (2026-04-09 07:02 UTC)

Technical Summary

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

Potential Impact

Severity is MEDIUM (CVSS 6.5). Depending on deployment context, affected components may be exposed to unauthorized actions or data integrity risk.

Exploitability Assessment

Exploitability is assessed as High based on remote code execution potential, low-bar exploit prerequisites.

Primary risk drivers: remote code execution potential, low-bar exploit prerequisites

Mitigation Recommendations

Validate affected product versions, prioritize patching, and monitor references for vendor remediation guidance. If immediate patching is not possible, apply compensating controls and limit exposure of vulnerable surfaces.

Detection & Monitoring

Track authentication anomalies, unexpected file writes, and suspicious plugin API activity around affected components.

Business Impact Lens

Prioritize remediation where affected components process customer data, admin sessions, or Internet-exposed workflows.